FAQs

Ordering Online

Credit Card purchases may be made through this web site using our secure checkout. We accept Visa, MasterCard and American Express. Please be sure to complete all necessary information. Charges on your statement will appear as "Geiger Catalogs."

Please note that the estimated total of your order during checkout may not reflect shipping charges that will be charged after your order is placed.

Shipping

Merchandise pricing does not include shipping charges or applicable taxes. Ground orders can expect to be received within 7 - 10 business days. Please refer to individual item descriptions for production time on personalized or made-to-order merchandise.

Please allow appropriate transit time for receipt of your order. If you require expedited shipping, please call customer service.

Estimated Ground Rates
Order Total Estimated Cost
$0.00 - $25.00 $8.00
$25.01 - $50.00 $9.00
$50.01 - $75.00 $10.00
$75.01 - $100.00 $11.00
$100.01 - $200.00 $19.00
* For orders $200.00 and above: Add $4.00 for every additional $50.00 fraction of your order total.
* International orders may incur duties and fees by Customs as a separate charge from the order you place with us.
Redeeming Gift Certificates and Coupons
To place orders with a gift certificate or coupon, please call Customer Service at 1-800-862-5718.
Returns

We will gladly replace any defective merchandise. Before returning a defective or damaged item, please call customer service for return authorization. Claims must be made within 10 days of receipt. If the merchandise you receive is damaged during shipping, be sure to indicate this in writing on your delivery receipt. For items with a warranty, please follow the warranty instructions included with the item.

For returns/exchanges please contact customer service at 1-800-862-5718 Monday through Friday from 8:00 AM - 8:00 PM EST or email catalogs@geiger.com.

Contacting Customer Service
Call 1-800-862-5718 Monday through Friday from 8:00 AM - 8:00 PM EST or email catalogs@geiger.com.